SHIPPING & RETURNS

Please make sure to check before making a purchase.

  • KUTTER PRODUCT products are internationally shipped from South Korea to all around the world.
  • All KUTTER PRODUCT items undergo an inspection process before shipping.
  • The shipping carrier (EMS, DHL, UPS) may change depending on the circumstances.
  • Import duties are not included in the product price, and the consumer is responsible for paying any applicable duties directly.
  • Once the product has transitioned to the shipping preparation stage after purchase, the process of returning or exchanging it cannot be initiated.
  • If a return or exchange becomes necessary, please be aware that it may involve significant time and cost, so it is advisable to carefully consider your purchase decision.
  • All returns and exchanges will be conducted at the discretion of KUTTER PRODUCT.
  • Restocking fees and shipping charges will apply.
  • Products are eligible for return or exchange only if they are in their original condition with intact tags and packaging, and have not been washed or worn.
  • Due to the nature of the product, minor scratches, dents, creases, and tiny thread irregularities may exist, but these are not eligible for return or exchange.

     Shipping

    • Upon purchasing the product, shipping preparation and dispatch will commence within 3 business days.
    • Once shipping has begun, you can expect to receive the product within approximately 7 to 12 days.

    Return

    • You can initiate a return request within 7 days of receiving the product.
    • You can request a return via the official KUTTER PRODUCT email.
    • Once your request is verified, we will inform you via email about the possibility of return and provide the return address.
    • Please ship the product to the provided return address.
      • You are responsible for the return shipping cost.
      • KUTTER PRODUCT is not liable for loss or damage during shipping.
      • We recommend using a shipping carrier that offers tracking and insurance.
    • Upon the product's arrival at KUTTER PRODUCT, an inspection will be carried out.
      • If the information provided during the request and the condition of the product differ, the return may be declined, and reshipping charges may apply.
    • After the inspection is completed, a refund will be issued, deducting the initial shipping fee of 55 USD and a restocking fee of 10 USD from the total amount.